A Statement From Our Quality Assurance Team

Lenox Laser’s metrology based processes and methodologies are based on scientifically proven analytical and empirical studies.

Lenox Laser, in collaboration with NIST, has successfully completed the calibration and certification study of one of our critical orifices which verified our procedural methodology. The results are available to our customers upon request.

All of the standards that Lenox Laser uses in its processes for measurement instrument calibration have traceability to NIST. All of our periodic operating procedures and the training of our technicians are formally documented. The measurement certificates that we provide to our customers contain all of the relevant information.

We are in the process of preparing for ISO 17025 at the direction of our CEO. Our ultimate goal is to bring company’s operations to a higher recognized standard. The main impediment of the final certification stage is predicated on the extensive expansion of our company’s facilities and the construction of a certifiable lab area within the new addition.

During the three decade history of our company we had successfully provided thousands of the certifications for the defense, medical, space, and pharmaceutical companies as well as universities worldwide. We have successfully completed detailed audits from Space-X and Bio-Rad, the latter of which was completed without a discrepancy.

Providing the best service available in the industry and academia is our goal, and we are constantly improving our R&D, production, and quality control.

Quality Policy

Lenox Laser’s management and employees are committed to quality and superior customer service. It is the responsibility of management and employees to promote principles of integrity and excellence in all they do. All Lenox Laser employees will systematically work towards achieving and maintaining compliance with the following objectives:

 

  • Continually improve our processes and the effectiveness of the Quality Management System.
  • Ensuring strict compliance with applicable regulations and international standards, with regard to Lenox Laser’s policies and procedures, and any applicable regulatory authority’s requirements.
  • Meeting the needs and requirements of our customers with the goal of better tolerance and precision on a wide variety of products.
  • Consistently providing quality services.
  • Ensuring that all of our personnel are certified and competent and have familiarized themselves with the quality documentation to implement the policies and procedures required in their work.