Mission of the Quality Assurance Team

 

At Lenox, our mission integrates seamlessly with our Quality Management System, emphasizing the pursuit of excellence through metrology-based processes and methodologies, all reinforced by rigorous scientific and empirical validation. In collaboration with NIST, we solidify the accuracy and reliability of our critical calibration methodologies, a testament to the trust and transparency we extend to our customers. This alignment is pivotal to our commitment to precision, as evidenced by the traceability of our measurement standards to NIST, embedding the highest level of credibility into every certification we issue. Our dedication to quality is meticulously woven into our operating procedures and comprehensive technician training, ensuring our services not only meet but exceed the highest standards set forth by our Quality Management System.

 

Our certificates, a hallmark of our Quality Management System, showcase our unwavering commitment to detail and transparency, empowering clients with the necessary information to validate our exceptional standards. For over forty years, Lenox's adherence to this system has propelled us to the forefront of superior service across diverse sectors, including defense, medical, space, pharmaceuticals, and academia, culminating in flawless audits from esteemed organizations like SpaceX and Bio-Rad. It's our continuous drive for excellence in research and development, production, and quality control that sets us apart in the industry, elevating our operations and ensuring our position as a beacon of recognized excellence within our Quality Management System framework.

Quality Assurance Policy

At Lenox, we are dedicated to maintaining the highest standards of quality and customer satisfaction. Our Quality Management System ensures we meet and exceed ISO/IEC 17025 standards and fulfill our customers' expectations. This commitment applies to all Lenox personnel and encompasses all production and calibration services at our facilities. Our key objectives include:

  • Continuous Improvement: Enhancing our processes and Quality Management System.
  • Standards Compliance: Adhering to ISO/IEC 17025:2017 standards and regulatory requirements.
  • Customer Focus: Meeting and surpassing customer needs and expectations.
  • Quality Service: Consistently delivering superior services.
  • Technical Expertise: Ensuring our team is technically skilled and certified.
  • Consistent Quality: Maintaining the consistent delivery of high-quality services.

At Lenox, quality is at the core of everything we do.